Press Release 11/13/13
DDS Commissioner Announces New Online License Reinstatement Services
Pay Fees; Automatically Reinstate
Department of Driver Services (DDS) Commissioner Rob Mikell announced today a new online service for Georgia drivers needing to reinstate a driver’s license. The new service enables customers to check their driving reinstatement eligibility, view, print or email a list of their specific reinstatement requirements, pay fees and reinstate driving privileges online – all without a visit or telephone call to DDS.
“A high priority has been to improve the license reinstatement process which is the most time consuming transaction for our DDS team members and customers,” Commissioner Mikell commented. “Not only will this online service save time for many who need to reinstate a license, but it should directly impact our service levels at all customer service centers,” he added.
To access the new online reinstatement services, a customer must:
- have a Georgia driver’s license that is suspended, revoked or cancelled
- know their Georgia driver’s license number
- have (or create) a DDS online services account to access their personal suspension information
Each year DDS processes over 200,000 license reinstatements at customer service centers statewide. The DDS customer contact center handles over six hundred thousand reinstatement calls annually. Allowing reinstatement customers to handle their services online should directly improve the wait times at customer service centers statewide.
Many customers visit a customer service center to simply obtain a list of requirements needed to reinstate their driving privileges. Once the requirements are fulfilled, customers would return to the DDS.